Articles on: HODL Games

Promotions and compensation policy

On our platforms, we offer the option for in-app purchases, such as virtual diamonds, which allow you to acquire exclusive benefits.

Occasionally, we organize special promotions, such as '1+1 or 1+2 free' offers. If you happened to make a purchase shortly before the start of such a promotion, we have a special policy in place to ensure that you can still take advantage of the offer.

💎 Have you purchased a product within 24 hours before the start of a promotion?

Please contact our support, and if you qualify, we will add the additional products to your account for free within 72 hours. Purchases made more than 24 hours before the start of a promotion, unfortunately, cannot be compensated.

Please note: VIP accounts and other special benefit promotions are always excluded from these offers.

Also, read: Optional purchases and Refund Policy

⌛ Compensation options expire 7 days after the start of a promotion.

🚫 Permanent bans due to rule violations result in forfeited purchases. No refunds or transfers to other accounts are possible. Purchases are made at your own risk.

Updated on: 22/09/2023

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