Articles on: HODL Games

Support policy

We are here to assist you. This policy explains how you can get in touch with us and what you can expect from our support.



Please refer to our help guide for answers to common questions.

You can contact our helpdesk via the email address support@hodlgames.com.
Make sure to specify the specific HODL Games Netherlands game you need support for.
Also, include your name and the email address linked to your game account.

🕒 Response Time


We aim to respond to your support request within five business days.

📧 Email Policy


We only respond to emails related to your own account and game.
Emails concerning issues of other players cannot be addressed.
Inappropriate language will not be tolerated, and we reserve the right to ignore emails containing such language.

🔐 Privacy and Security


We will never ask for passwords, and we advise players not to share their passwords with anyone.

📷 Technical Information


For technical issues, we encourage players to provide relevant technical details, such as device type, operating system, and any error messages.

ℹī¸ Request Prioritization


Requests are prioritized based on the severity of the issue, if applicable.

Updated on: 15/09/2023